Implementing Job Quality - FirstLight Home Care, Boulder

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May 2, 2023 - In a rapidly changing economy characterized by globalization, advances in technology, and automation, employers are struggling to attract and retain the skilled workers they need to grow. By providing quality jobs – which include features such as good wages, robust benefits, and opportunities for growth – employers can address skills gaps, improve hiring and retention, experience greater productivity, and help improve their company’s diversity, equity, and inclusion.

Employers that provide quality jobs attract a higher number of candidates and experience better retention rates than those who do not. In recognition of these and other benefits, the CWDC has been recruiting businesses into the no-cost Good Jobs Pilot to help employers, such as FirstLight Home Care, measure and improve the quality of their jobs. 

FirstLight Home Care - Boulder is an in-home care service in Boulder, Colorado. With a mission to help everyone have their best day, FirstLight works with clients and their families to provide dignified aging assistance. FirstLight Home Care entered the Good Jobs Pilot in the fall of 2022 with the hopes of increasing recruitment and retention of quality workers. Additionally, FirstLight wanted to increase employee engagement in a way that would bring meaningful relationships between caregivers and their clients. 

Through the Good Jobs Pilot, FirstLight Home Care is using data to assess and benchmark their business turnover indicators and job quality measures and make data-informed decisions to improve with the support of the CWDC’s Employer Coach. By measuring and crafting strategies to improve job quality, FirstLight Home Care has implemented positive business practices such as peer mentoring programs that improve employee retention and engagement.

“The Good Jobs Pilot has made us loop back in the chaos of change to have a reflection of positive work beyond the day to day,” said FirstLight Home Care of their experience. 

To enroll your business in free job quality coaching, submit this interest form to connect with the CWDC’s Employer Coach.